The login credentials for connecting to the mobile application are the same as those used for connecting to the Merchant Back Office.
You have three options:
- The first one is you do not have a Merchant Back Office user account.
If you do not have a user account but would like to use the mobile application, contact E-commerce customer service.
- The second one is you have a Merchant Back Office user account and you are logging in for the first time.When you created your user account, you received an e-mail with your login details for your Merchant Back Office.
- In the mobile application, enter your login and the temporary password provided in the e-mail you received. A window will open.
- Enter your security code.
This information is available in the registration form of the merchant shop. This code is different from your password.
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Set a New password.It must respect the specified security rules and must be known only to you.
- Click Submit.
After validation, the connection to the payment order management page of your shop(s) will be established.
You will receive a confirmation e-mail that your password has been changed.
If you have not received the reset proposal e-mail, make sure you have entered the correct login or e-mail address correctly. Check also the spam inbox.
- the third one, you already have a Merchant Back Office user account.In this case:
- Enter your Merchant Back Office identifier.
- Enter your Merchant Back Office password.
After validation, the connection to the payment order management page of your shop(s) will be established.